CenITex - About CenITex

CenITex scope
The delivery of ICT infrastructure and desktop shared services for Victorian Government. CenITex currently supports 36,800 desktops across 10 of 11 Victorian Government departments and two major agencies.

CenITex vision
To be the preferred supplier of "One ICT Service" for the Whole of Victorian Government (WoVG). This encompasses:

one secure core desktop for all customers;
one trusted network;
one common directory (login process);
one WoVG hosting environment;
one WoVG Information and Communications Technology (ICT) Service Centre and Helpdesk.

CenITex mission
To provide industry competitive, integrated and reliable ICT workplace and hosting services for the whole of Victorian Government, delivering efficient and excellent customer service and value.

The Efficient Technology Services (ETS) program
The Efficient Technology Services (ETS) program was in place to 2011-12 to support the delivery of a consolidated and standardised ICT service across the whole of Victorian Government. CenITex responded to a pausing in the ETS program in 2011-12 by winding down the resourcing associated with the program, and moving key elements into core business functions.

On this page

CenITex scope

CenITex vision

CenITex mission

Efficient Technology Services program

CenITex background

Rationale

CenITex values

Our Values

We value the Best People, Working As One, to Make It Happen, so we are First Choice for customers, suppliers and employees.

Our values are underpinned by Respect for each other, acting with Honesty and Integrity in all that we do.

CenITex background
The shared services concept started in the 1990s.

In 2005, the Victorian Office of the Chief Information Officer (OCIO) established a precursor ICT shared service, whose lack of progress called for a new approach. Late in 2006, two Department of Treasury and Finance (DTF) owned new ICT shared services organisations - the Shared Services Centre (SSC) and Information & Technology Services (IT&S) - were created. These two organisations officially merged and launched as CenITex in July 2008.

Rationale
The creation of CenITex makes good business sense as it:

Creates more integrated and standardised technology services
Improves quality of customer service and value
Allows economies of scale and reduces risks from under-investment
Realises operational productivity benefits from increased scale and synergy
Clearly defines customer/ provider roles
Provides a new approach to governance