Supporting a high-performing digital government workforce
Our commitment to a high-performing digital government comes through the provision of technology to help inspire, innovate and create solutions. However, we know that uniting the best technology and the brightest talent is the key to our success and we recruit engaged, customer-focused high-performers to work for us. It is our people who bring our values to life and contribute to the success of our customers, our organisation and their colleagues.
Our customer promise is simple
- Providing great service that meets your needs in a responsive, flexible and timely manner
- Continuously innovating so you will always have the best and most up to date technology available to work smarter, faster, better
- A commitment to Cyber Security through a highly reliable and secure technology platform
- Value for money without compromising on high quality service delivery
Our values of Respect, Courage, Accountability, Collaboration, and Initiative underpin our work and are the cornerstone of how we operate. As a customer-driven organisation, we are firmly focused on continuous service improvement and creating and adding shared value for the departments and agencies we partner with.
Customer satisfaction with IT Service Centre Nov 2017 SLA=85%
Service requests resolved & faults fixed within 2 hours Nov 2017 SLA=70%
Calls to the IT Service Centre answered within 30 seconds Nov 2017 SLA=90%