AR 2013-14 About CenITex

3.1 CenITex overview 

CenITex, an information and communications technology (ICT) shared services agency, was created on 16 July 2008 as a state-owned enterprise with the aim of providing Victorian Government departments and agencies with integrated and reliable infrastructure and desktop services in ICT. 

The Victorian Government ICT Strategy 2013-14 marked a significant shift in the delivery of ICT services to government departments, many of whom have relied on CenITex as their internal provider of these services for the past six years. Program Evolve was established to enable CenITex to outsource its current range of services. 

As at April 2014, Program Evolve had successfully completed the Expression of Interest and Collaborative Dialogue phases of the procurement process, prepared the Request for Proposal (RFP) and draft contract for review, and developed a draft Target State Operating model.

To enable a clear separation between CenITex's current responsibilities for ongoing service delivery and the focus on outsourcing these services, Program Evolve on 1 July 2014 will move organisationally from under the CenITex board to the Department of State Development, Business and Industry (DSDBI).

The Victorian Government, in May 2014, announced the allocation of $6 million within the Victorian Budget 2014-15 to DSDBI to finalise the RFP process. This process is the next stage and it is expected that CenITex would start transition in 2015.

The goal of CenITex now is to successfully transition CenITex services to the private sector on behalf of its customers. While this transition occurs, we will continue to provide current services to our customers.

Key metrics (as at 30 June 2014) 
Revenue – $151.3 million
Desktops – 31,575
Staff – 546 (headcount, includes nine contractors)

What we deliver 
CenITex provides the following range of services.

Workplace services, including:
desktop services
file and print services
email and diary services
personal productivity applications
internet access services.

Hosting services, including:

  • application hosting
  • storage and backup
  • restore and disaster recovery
  • data base and application server management.

Professional services (customer funded projects), including:

  • project management
  • solution design and build.

CenITex also supplies identity and access management, ICT security services, personnel on-boarding and off-boarding, and directory services.

Our scope 
As at 30 June 2014 CenITex provides common ICT infrastructure and desktop services across the following eight Victorian government departments and their portfolio agencies, as well as four major agencies:

  • Department of Environment and Primary Industries (DEPI)
  • Department of Health (DH)
  • Department of Human Services (DHS)
  • Department of Justice (DOJ)
  • Department of Premier and Cabinet (DPC)
  • Department of State Development, Business and Innovation (DSDBI)
  • Department of Transport, Planning and Local Infrastructure (DTPLI)
  • Department of Treasury and Finance (DTF)
  • Public Transport Victoria (PTV)
  • Victorian Ombudsman
  • VicForests
  • Environment Protection Authority.