AR 2014-15: 3. CenITex Overview
CenITex, an information and communications technology (ICT) shared services agency, was created on 16 July 2008 as a state-owned enterprise with the aim of providing Victorian Government departments and agencies with integrated and reliable ICT infrastructure, application hosting and desktop services.
In October 2013, following the release of the then Victorian Government's IT Strategy earlier that year, CenITex established Program Evolve to test the market for transitioning CenITex services to the private sector on behalf of its customers. Evolve was later re-named Project Atlas and a Request for Proposal for the outsourcing of CenITex services was issued to the market in October 2014.
Project Atlas was placed on hold in March 2015 pending the outcome of an independent review of business support shared services across the Victorian government, commissioned by the Department of Premier and Cabinet.
On 30 June 2015 the Special Minister of State, Gavin Jennings, and the Minister for Finance, Robin Scott, released the findings of the review and the key outcomes, specific to CenITex, were:
- Project Atlas - set up to outsource all CenITex services to one vendor - was to be discontinued;
- CenITex is to continue to deliver the critical secure processing and information management services it currently provides to support Government departments and will be involved in targeted market testing of some commodity services deemed readily available from the market; and,
- The CenITex Board is to be enhanced with the inclusion of customer representatives, remaining accountable for the governance and ongoing performance of the organisation.
Key metrics (as at 30 June 2015)
Revenue – $148.3 million
Desktops – 30,600
Staff – 493 (including 22 contractors)
Data centres - 6
Servers - 2528 (70 per cent virtualised)
Average network services availability - 99.87 per cent (99.80 per cent target)
Average customer satisfaction rating – 96.18 per cent (95 per cent target)
What we deliver
Workplace services, including:
- desktop services
- file and print services
- email and diary services
- personal productivity applications
- internet access services.
Hosting services, including:
- application hosting
- storage and backup
- restore and disaster recovery
- data base and application server management.
Professional services (customer funded projects), including:
- project management
- solution design and build.
CenITex also supplies identity and access management, ICT security services, personnel on-boarding and off-boarding, and directory services.
As at 30 June 2015, CenITex provides ICT services to the following 11 Victorian government departments and agencies:
- Department of Economic Development, Jobs, Transport and Resources (DEDJTR)
- Department of Environment, Land, Water and Planning (DELWP)
- Department of Health and Human Services (DHHS)
- Department of Justice and Regulation (DJR)
- Department of Premier and Cabinet (DPC)
- Department of Treasury and Finance (DTF)
- Public Transport Victoria (PTV)
- Victorian Ombudsman
- Environment Protection Authority (EPA)
- Taxi Services Commission (TSC)
- CenITex also services the following customer associated agencies and government entities:
- Office of the Governor
- Victorian Public Sector Commission
- Office of the Chief Parliamentary Counsel
- Public Record Office Victoria
- Victorian Multicultural Commission
- Transport Safety Victoria
- Arts Victoria
- Metropolitan Waste and Resource Recovery Group
- Court Services Victoria
- Linking Melbourne Authority