AR 2016-17 Our People

7.1 Our workforce 

Comparative workforce data (i) (ii)

Table 1: Full-time equivalents (FTE) and contractor staffing trends from 2011 to 2017 

Jun-17 Jun-16 Jun-15 Jun-14 Jun-13 Jun-12 Jun-11
483.14 FTE* 468.15 FTE* 466.12 FTE* 531.92 FTE* 553.42 FTE* 585.69 FTE* 494.51 FTE*
Contractors / Temporary staff
81 contractors** 60 contractors** 22 contractors** 9 contractors** 15 contractors** 81 contractors** 251 contractors**

* This excludes contractors 
** This includes contractors and temporary staff employed by employment agencies

Table 2: Summary of employment levels in June 2015, June 2016 and June 2017

  Ongoing employees
Fixed term & Casual
Year
Number
(Headcount)
Full time (Headcount)
Part time (Headcount)
FTE
FTE
Jun-17
454
439
15
449.94
33.2
Jun-16
454
435
19
449.15
19
Jun-15
447
431
16
442.12
24
Data distribution June-17
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Gender              
Female 104 99.94 81.00 13.00 90.34 10.00 9.60
Male 384 383.20 358.00 2.00 359.60 24.00 23.60
Total 488 483.14 439.00 15.00 449.94 34.00 33.20
Data distribution June-16
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Gender              
Female 100.00 95.75 79.00 16.00 90.75 5.00 5.00
Male 373.00 372.40 356.00 3.00 358.40 14.00 14.00
Total 473.00 468.15 435.00 19.00 449.15 19.00 19.00

Notes:
(i) All figures reflect employment levels (active employees) during the last full pay period of June 2017. 
(ii) Excluded are Directors of the Board (9) as defined in the Public Administration Act 2004; Contractors and temporary staff employed through employment agencies (81); employees on leave without pay, including secondment, for the whole of the last pay period in June 2017 (0). 

Data distribution June-17
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Age              
Under 25 3 3 2.00 0.00 2.00 1.00 1.00
25-34 99 97.6 81.00 5.00 84.60 13.00 13.00
35-44 179 177.26 168.00 5.00 171.66 6.00 5.60
45-54 133 132.18 122.00 3.00 124.18 8.00 8.00
55-64 69 68.30 62.00 1.00 62.70 6.00 5.60
Over 64 5 4.80 4.00 1.00 4.80 0.00 0.00
Total 448 483.14 439.00 15.00 449.94 34.00 33.20
Data distribution June-16
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Age              
Under 25 10.00 10.00 10.00 0.00 10.00 0.00 0.00
25-34 96.00 95.20 89.00 3.00 91.20 4.00 4.00
35-44 172.00 170.27 162.00 7.00 167.27 3.00 3.00
45-54 125.00 123.58 113.00 5.00 116.58 7.00 7.00
55-64 64.00 63.30 56.00 3.00 58.30 5.00 5.00
Over 64 6.00 5.80 5.00 1.00 5.80 0.00 0.00
Total 473.00 468.15 435.00 19.00 449.15 19.00 19.00

Notes:
(i) All figures reflect employment levels (active employees) during the last full pay period of June 2017. 
(ii) Excluded are Directors of the Board (9) as defined in the Public Administration Act 2004; Contractors and temporary staff employed through employment agencies (81); employees on leave without pay, including secondment, for the whole of the last pay period in June 2017 (0). 

Data distribution June-17
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Classification              
Grade 2 6 6 1.00 0.00 1.00 5.00 5.00
Grade 3 87 85.24 72.00 6.00 76.24 9.00 9.00
Grade 4 81 80.60 75.00 2.00 76.60 4.00 4.00
Grade 5 152 151.00 144.00 3.00 146.00 5.00 5.00
Grade 6 133 131.70 124.00 4.00 127.10 5.00 4.60
Data distribution June-16
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Classification              
Grade 2 2.00 2.00 2.00 0.00 2.00 0.00 0.00
Grade 3 96.00 93.52 84.00 9.00 90.52 3.00 3.00
Grade 4 70.00 69.70 66.00 2.00 67.70 2.00 2.00
Grade 5 145.00 144.40 141.00 2.00 142.40 2.00 2.00
Grade 6 133.00 132.13 122.00 4.00 125.13 7.00 7.00

Notes:
(i) All figures reflect employment levels (active employees) during the last full pay period of June 2017. 
(ii) Excluded are Directors of the Board (9) as defined in the Public Administration Act 2004; Contractors and temporary staff employed through employment agencies (81); employees on leave without pay, including secondment, for the whole of the last pay period in June 2017 (0). 

Data distribution June-17
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Senior Employees              
STS 24 24.00 23.00 0.00 23.00 1.00 1.00
Executive 5 4.60 0.00 0.00 0.00 5.00 4.60
Total 448 483.14 439.00 15.00 449.94 34.00 33.20
Data distribution June-17
  All Employees Ongoing Fixed-term & Casual
  Number (Headcount) FTE Full Time (Headcount) Part Time (Headcount) FTE Number (Headcount) FTE
Senior Employees              
STS 22.00 21.40 20.00 2.00 21.40 0.00 0.00
Executive 5.00 5.00 0.00 0.00 0.00 5.00 5.00
Total 448 483.14 439.00 15.00 449.94 34.00 33.20

Notes:
(i) All figures reflect employment levels (active employees) during the last full pay period of June 2017. 
(ii) Excluded are Directors of the Board (9) as defined in the Public Administration Act 2004; Contractors and temporary staff employed through employment agencies (81); employees on leave without pay, including secondment, for the whole of the last pay period in June 2017 (0). 

7.2 Employment and conduct principles

Organisational and staff development
Over the past 12 months CenITex has successfully implemented a new organisational structure to support the new Customer 2020 business strategy. The changes included the creation of new leadership roles that aim to build leadership capability within the organisation and to drive the new customer centric operating model. 

CenITex also conducted management and employee development programs designed to further improve communication and customer service skills and enhance managers’ ability to engage in effective conversations with our customers and employees. 

CenITex continued to offer work experience opportunities for secondary school students, and offered university internships.

Employee relations
CenITex is committed to providing a workplace that encourages constructive, respectful, open and ethical working relationships at all levels in the organisation. Human Resources provides support and guidance to managers and staff to ensure compliance with employment legislation.

Workplace Enterprise Agreement
All non-executive employees are employed under the Victorian Public Service (VPS) Enterprise Agreement 2016 effective 18 May 2016. This Agreement superseded the VPS Workplace Determination 2012.

Code of conduct
CenITex applies the VPS Code of Conduct that encompasses standards and behaviours for all employees. The Code of Conduct is issued to all new employees and changes to the Code are notified immediately to employees. 

Merit and equity
CenITex maintains the following programs and policies to ensure that the workplace remains free from discrimination:

  • Conflict of Interest Policy
  • Recruitment Policy
  • Grievance Policy and Process
  • Human Rights Policy
  • Appropriate Workplace Behaviour Policy and online learning tool
  • Employee Assistance Program (provides staff with professional, confidential counselling on work-related or personal problems)
  • VPS code of conduct (provides staff with details on the behavioural standards required of CenITex employees)
  • Induction training
  • Managing Diversity Policy.

7.3 Occupational Health and Safety

CenITex is committed to occupational health and safety (OH&S) and aims to ensure that all staff remain safe and healthy at work.

Measure KPI   2016-17
Incidents Number of incidents   16
  Rate per 100 FTE   3.31
Claims Number of standard claims (i) (ii)   0
  Rate per 100 FTE   0
  Number and incidence of lost-time claims (i)   0
  Rate per 100 FTE   0
  Number and incidence of claims exceeding 13 weeks (i)   0
  Rate per 100 FTE   0
Fatalities Fatality claims   0
Claim costs Average cost per standard claim (i)   0
  Estimate of outstanding claim costs (i)   0
Return to work Percentage of claims with RTW Plan <30 days   0
Management commitment Evidence of policy statement and objectives   Policy statement on CenITex Intranet and displayed in main office foyer
Regular reporting to senior management   (ii) Monthly reporting completed to 1st quarter 2016-17
       
       
Consultation and participation Evidence of agreed structure of designated workgroups (DWGs), health and safety representatives (HSRs) and issue resolution procedures (IRPs)   Yes
Compliance with agreed structure on DWGs, HSRs and issue resolution procedures   Yes
Risk management Number of internal audits/inspections completed. (iii)   0
  Percentage of issues identified, actioned arising from:    
 
  • hazard reports
  100%
 
  • internal inspections
  0%
 
  • HSR provisional improvement notices
  0%
 
  • WorkSafe notices
  0%
Training (v) Number of managers and staff that have received OHS training (iv):    
 
  • induction/annual (iv)
  125
 
  • management training (iv)
  0
       
  Percentage of HSRs training (not a legislative requirement):    
 
  • acceptance of role
  100% - Of the four HSRs in the role, all completed the optional five-day OH&S training, previous to FY2016/17
 
  • refresher training
  Number of eligible HSRs who undertook refresher training in FY2016/17: 0
  1. Source - CGU Insurance

  2. Reporting format was placed under review pending completion of the Customer 2020 organisational restructure. In 2017-18 reporting will be updated following consultation with the Executive Leadership Team and the newly formed General Managers Group.

  3. Due to the Customer 2020 organisational restructure and accommodation restack at 80 Collins Street, workplace safety inspections were deferred to 2017/18. Also, Nominated Management Representative positions became vacant and new appointments will be made in 2017/18 with appropriate training provided.

  4. Training figure relates to current staff only. Requirement for staff to complete OH&S online training module was deferred to July 2017 due to planned introduction of new compliance modules. This will include a new OH&S online training module for managers.