Cenitex Annual Report 2015-16

Annual Report 2015-16

8 November 2016

The Hon. Robin Scott MLA
Minister for Finance 
Department of Treasury and Finance
1 Macarthur Street
Melbourne Vic 3002

Dear Minister

CENITEX ANNUAL REPORT

I am pleased to submit the 2015-16 Annual Report of CenITex, including the Financial Statements for the year ended 30 June 2016, for presentation to Parliament, pursuant to Part 7 of the Financial Management Act 1994.

Yours sincerely

image of signature of Randall Straw

Randall Straw 
Chairman


Our goal

To deliver customer focussed ICT services that support a modern, agile and productive public sector. 

How we work

We are committed to recognising the customer across all lines of business, and this underpins our behaviour and decision making. 

Our key strategic objectives

  • Improve service quality and drive down costs
  • Drive a focus on customer service and grow our customer base
  • Build a high performing and engaged organisation by investing in our people
  • Embrace innovation and rapidly introduce new ICT services

Contents

  1. AR 2015-16 Chairman report
  2. AR 2015-16 Chief Executive report
  3. AR 2015-16 Organisation overview
  4. AR 2015-16 Governance and Management

    4.1 Governance 
    4.2 Relationship to the Minister 
    4.3 Board of Directors 
    4.3.1 CenITex governance – committees 
    4.4 Organisational structure 
    4.4.1 Executive Leadership Team roles and responsibilities 

  5. AR 2015-16 Our Customers

    5.1 Customer Committees 
    5.2 Customer service improvements 
    5.3 Key customer initiatives

  6. AR 2015-16 Operational Performance

    6.1 Service Operations
    6.1.1 Infrastructure Services
    6.1.2 Workplace and Business Applications Services
    6.1.3 Service Management and Project Delivery Services
    6.2 Customer Engagement 
    6.3 Strategy and Business Coordination 
    6.4 Human Resources 
    6.5 Finance Services 

  7. AR 2015-16 Our People

    7.1 Our workforce 
    7.2 Employment and conduct principles 
    7.3 Occupational Health and Safety 

  8. AR 2015-16 Outlook

    8.1 Background 
    8.2 The future 
    8.3 Our focus 

  9. AR 2015-16 Financial Report
  10. AR 2015-16 Other Disclosures

    10.1 Disclosures 
    10.1.1 Implementation of the Victorian Industry Participation Policy 
    10.1.2 Consultancy expenditure 
    10.1.3 Information and Communication Technology expenditure
    10.1.4 Disclosure of major contracts 
    10.1.5 Freedom of Information Act 1982 
    10.1.6 Compliance with Building Act 1993 
    10.1.7 National Competition Policy 
    10.1.8 Compliance with Protected Disclosure Act 2012 (formerly the Whistleblowers Protection Act 2001
    10.1.9 Office-based environmental impacts 
    10.1.10 Additional information 
    10.2 Disclosure index 
    10.3 Our websites 
    10.4 Glossary of terms