Digital Experience Management
Utilising real-time data insights to improve user experience and productivity
Powered by Nexthink, Digital Experience Management (DEM) is an included service with Modern Desktop and Go Desktop. Using an endpoint-centric approach, DEM measures data on device and application performance, application usage, and network connectivity.
These insights are proactively used to optimise desktop services to improve the end-user computing experience.
Service Snapshot
Visibility and quantifiable insights into user experience on devices measured via Digital Experience (DEX) scores
Proactively diagnose and resolve technology issues, even for employees working from home
Included as a core component in Cenitex’s desktop services including Go Desktop and Modern Desktop
Standard and customisable dashboards provide information and factual data for monitoring and management
Continuous measuring of device performance, application usage, and network connectivity to identify areas for investigation or improvement
Also available as a standalone service to departments and agencies not adopting Modern Desktop or GO Desktop
Optimised performance through insights
Digital Experience Management (DEM) enhances the performance and user experience across Cenitex’s desktop environments through monitoring, analytics, and proactive optimisation. Utilising the Nexthink platform, DEM continuously measures:
- device application
- network performance
- key metrics including login speed, application load times, system stability and network connectivity.
This data enables early identification of issues to minimise disruptions and enhance productivity.
DEM provides actionable insights through predefined dashboards and reports, including a Digital Experience (DEX) Score, device inventory, and application usage trends. Additionally, Cenitex measures the impact of updates and deployments, ensuring system changes do not degrade performance. Data is securely processed in Azure Data Lake and visualised in Snowflake-powered dashboards, with options for customised reporting to meet specific business needs. The provision of monthly reports outline key metrics and proactive actions taken, ensuring continuous improvement.
How will this help you?
Receive insight into device health, application performance, and network connectivity, enabling informed decision-making.
Minimise downtime and disruptions by proactively identifying and resolving issues before they impact business operations.
Offer quantifiable metrics, such as the digital experience score, to quickly assess user satisfaction and identify areas for improvement.
Address performance bottlenecks to ensure all devices and applications operate efficiently, improving the overall user experience.
Standard reports presented via Snowflake and customised reports can be requested.
Optimise hardware utilisation by analysing usage patterns and identifying devices that should be prioritised for refresh based on operational needs.
Talk to our team
If you want to learn more about Digital Experience Management and other workplace computing solutions offered by Cenitex,
please contact our team.