CenITex Annual Report 2016-17

CenITex Annual Report 2016-17

12 October 2017
Robin Scott MLA
Minister for Finance 
Department of Treasury and Finance
1 Macarthur Street
Melbourne Vic 3002

Dear Minister

CENITEX ANNUAL REPORT

I am pleased to submit the 2016-17 Annual Report of CenITex, including the Financial Statements for the year ended 30 June 2017, for presentation to Parliament, pursuant to Part 7 of the Financial Management Act 1994.

Yours sincerely

image of signature of Randall Straw

Randall Straw 
Chairman


Our goal 

To deliver customer focussed ICT services that support a modern, agile and productive public sector. 

Our values 

Accountability 
Initiative 
Respect 
Courage 
Collaboration 

How we work

We are committed to recognising the customer across all lines of business, and this underpins our behaviour and decision making. 

Our key strategic objectives

  • Improve service quality and drive down costs
  • Drive a focus on customer service and grow our customer base
  • Build a high performing and engaged organisation by investing in our people
  • Embrace innovation and rapidly introduce new ICT services

 

Contents

  1. AR 2016-17 From the Chairman
  2. AR 2016-17 From the Chief Executive
  3. AR 2016-17 Organisation Overview
  4. AR 2016-17 Governance and Organisational Structure

    4.1 Governance 
    4.2 Relationship to the Minister 
    4.3 Board of Directors 
    4.3.1 CenITex governance – committees 
    4.4 Organisational structure 
    4.4.1 Executive Leadership Team roles and responsibilities 
    4.4.2 Customer 2020

  5. AR 2016-17 Our Customers

    5.1 Customer Committees 
    5.2 The Machinery of Government (MoG) 
    5.3 Cost review and realignment 
    5.4 Engaging new customers 
    5.5 Transitioning customers to service catalogue 
    5.6 Customer service improvements 
    5.7 Key service initiatives 
    5.8 Key customer project initiatives

  6. AR 2016-17 Operational Performance

    6.1 Service Delivery 
    6.2 Customer Engagement 
    6.3 Strategy and Governance 
    6.4 Human Resources 
    6.5 Finance and Business Services

  7. AR 2016-17 Our People

    7.1 Our workforce
    7.2 Employment and conduct principles
    7.3 Occupational Health and Safety

  8. AR 2016-17 Outlook

    8.1 Background
    8.2 The future
    8.3 Our focus

  9. AR 2016-17 Financial Report
  10. AR 2016-17 Other Disclosures

    10.1 Disclosures 
    10.1.1 Implementation of the Victorian Industry Participation Policy 
    10.1.2 Consultancy expenditure 
    10.1.3 Information and Communication Technology expenditure
    10.1.4 Disclosure of major contracts 
    10.1.5 Freedom of Information Act 1982 
    10.1.6 Compliance with Building Act 1993 
    10.1.7 National Competition Policy 
    10.1.8 Compliance with Protected Disclosure Act 2012
    10.1.9 Office-based environmental impacts 
    10.1.10 Additional information 
    10.2 Disclosure index 
    10.3 Our websites 
    10.4 Glossary of terms