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VicCloud provides secure and flexible cloud-based hosting, storage and management services to Microsoft (MS) Azure and Amazon Web Services (AWS). 

As well as access to the brokered Whole of Victorian Government MS Azure and AWS platforms, Cenitex has developed the Information Security Framework, which comprises of policies and standards to protect cloud-based ICT information and systems. 

​​​​​​​This gives you better alignment to the Victorian Protective Data Security Framework and other relevant government standards.

What’s Included

Cenitex provides access management 
for VicCloud services, which includes;

  • Identity Management
  • Security Services
  • Network connectivity 
  • Billing management

Under a supported offering, an Infrastructure as a Service (IaaS) server would include;

  • Operating System lifecycle management including regular patching and virus protection
  • Operating System monitoring
  • Incident and Change management
  • IT Service Centre


  • ​​​​​​​CloudLink – ExpressRoute
  • CloudLink – IX Peering

Service Offer

This service delivered by Cenitex is based on the MS Azure and AWS public cloud offerings with Cenitex support options.  

Cenitex Support is offered on a minimum monthly subscription basis and is in addition to the Microsoft and or Amazon pass – through cloud service cost. 

Basic: +0%

Foundation capabilities for your own account. No access or additional support provided by Cenitex, nor any direct connection to the internal Cenitex WOVG domain.

Supported: +25%

Supported includes Cenitex administration for servers and PaaS workload in addition for incidents and change management.

Service Level

  • Accessible 24/7/365
  • Request fulfilment Monday to Friday 8am to 6pm
  • Available 99.8%