United Communications 365
Streamline communication and reduce costs via the seamless integration of Microsoft Teams and telephony.
United Communications 365 integrates Microsoft Teams with external telephony, enabling a mobile workforce. The traditional desk phone merges with Teams instant messaging, offering device-based communication on various platforms, including certified meeting room endpoints or standalone shared phone handsets.
Service Summary
Unified Communications integrates instant messaging (Teams Chat) with traditional telephony services to support a mobile workforce. By combining desk phone functionality with Microsoft Teams’ messaging capabilities, users can communicate via any device running the Teams app, Microsoft Teams meeting room endpoints, or compatible standalone phone handsets used in reception areas or similar settings.
The connection between the Microsoft Teams system and the public switched telephone network (PSTN) is facilitated by a telecommunications provider. In some cases, existing phone numbers and services may need to be ported to the provider before integrating PSTN with Teams.
Internal calls within an organisation, including those between geographically dispersed users, are managed entirely within Microsoft Teams, eliminating long-distance charges. For external calls outside the organization, integrated PSTN services are utilized.
Licensing and service provision costs are billed through the standard quarterly service subscription process, while PSTN call charges are directly invoiced by Telstra to the relevant department or agency.
The service comes with two delivery models, fully managed and co-managed.
TurnKey
A complete solution for teams-based telephony services. Customers have minimal effort and need only address the service establishment, selection of a telephone number range, and ongoing arrangements for telecommunications call billing.
BYO Telco
Cenitex will work with your chosen telecommunications vendor toprovide teams-phone integration,
and ongoing administration with Microsoft 365 in your dedicatedtenancy.
How will this help you?
Complete support for Teams Phone for Users, Devices, Meeting Rooms and Teams Phone Queue with Dial-out.
Telecommunications provider management.
Number range allocation per department and agency.
Operational reporting and capacity management of PSTN number ranges.
Telephony moves, adds, and changes along with other requests are processed promptly.
Video and Teams support.
Talk to our team
If you want to learn more about United Communications 365 and other Collaboration and Productivity solutions
offered by Cenitex, please book in some time with our team.