Service Management and First Level Support
Cenitex Service Management ensures reliable IT services through ITIL (Information Technology Infrastructure Library) best practices, focusing on maintaining stability, quickly resolving issues and continual improvement. Our Service Centre is the first point of contact for any tech assistance, providing fast and friendly help via phone, self-service and live chat.
Service Snapshot
Centralised IT Service Centre: Single point of contact for all tech queries with our knowledgeable support team.
Incident, Problem & Change Management: Structured processes to quickly restore services and minimise risks.
GO Portal: A dedicated support portal where users can access knowledge articles to self-service, live chat and raise/check the status of a case.
Service Level Targets: Clearly defined expected response and resolution times for incidents and requests.
Add-ons
Premium add-ons are available for key staff to ensure quick resolutions and personalised assistance.
VIP Support
A priority service that accelerates incident and request handling, ensuring they are logged, escalated and actioned without delay.
Executive IT Support
A premium, round the clock IT support experience tailored for senior executives to ensure a heightened level of support regardless of location.
How will this help you?
Minimise Impact: Reduced down time by quickly restoring normal service operations after an unplanned interruption.
Prevent Recurrence: Identify and address the root cause of incidents to reduce overall number and impact of future incidents.
Single Point of Contact: Call our service centre for helpful support.
Service Portal: Log requests, self-serve and access live chat.
Talk to our team
If you want to learn more about how Cenitex Ways of Working can help support your change and adoptions needs, please contact our team.