ServiceNow Design and Support
Cenitex ServiceNow Design and Support provides design, development and professional services for the ServiceNow platform to meet the unique needs of Victorian Government. By applying best practice and process automation, ServiceNow enables organisations to process requests and incidents quickly resulting in less downtime.
Key Features
Customisation: Personalise portals, processes, catalogues and reporting to meet specific needs.
Knowledge Management: Create and manage knowledge bases, accessible via customised portals.
Flexible Licensing: User based licensing for different roles and lengths of terms.
Support and Operations: Includes incident and release management, upgrades, compliance and security reviews.
Offerings
There are two main offerings in the ServiceNow Design and Support service:
Shared Instance, Fully Managed
Augment the existing Cenitex shared ServiceNow instance to better deliver to individual organisations needs.
Dedicated Instance, Fully Managed
Design and have ongoing support services for organisations requiring their own instance of Service Now.
How will this help you?
Expert Guidance: Leverage Cenitex’s expertise to implement and maintain ServiceNow solutions tailored to your organisation’s needs.
Process Efficiency: Streamline and automate IT service management processes, improving efficiency and user experience.
Insightful Reporting: Access custom dashboards, detailed reporting, and knowledge management tools for better decision-making.
Flexible Support: Choose between shared or dedicated ServiceNow environments, with ongoing design, integration, and operational assistance.
Talk to our team
If you want to learn more about how Cenitex Ways of Working can help support your change and adoptions needs, please contact our team.