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Collaboration and productivity


Collab365 provides customers with the configuration, operation, end-user support and tenancy administration for Microsoft 365 workloads. The support and full administration can be delivered within the government shared tenancy or dedicated tenancy. Shared administration models are available in the dedicated tenancy, or Exchange Online administration only within a supported tenancy.

This service provides a comprehensive suite of Microsoft-based tools, specifically tailored for Victorian Government entities. These tools are designed to support a modern, agile, and productive public-sector workforce.
The main products and capabilities available to all end-users include Exchange, Teams, SharePoint, OneDrive, Viva Engage, Forms, Microsoft 365 (Web) Apps for Enterprise, Microsoft Copilot, Shared Mailbox, Teams Meeting Rooms, optional Data Protective Labels, and optional Managed Licences.
We also offer additional features that can be configured for end-users as needed. These include Microsoft Planner, Microsoft StaffHub, Microsoft Stream, Power Apps, Power Automate, Sway, To-Do, and Whiteboard.

Collab365 Terms and Conditions

What’s Included

Shared and Dedicated Tenancies

  • Configuration, settings, and administration along with support, integration, and customisation between the workloads within Microsoft 365
  • Exchange Online
  • Teams
  • SharePoint Online
  • OneDrive
  • Viva Engage
  • Forms
  • Microsoft Web Apps for Enterprise
  • License provision
  • Licence activation within the tenancy
  • Licence assignment to nominated Microsoft 365 accounts

Supported Tenancies

  • Exchange Online administration support
  • Third-level support for Exchange Online related matters


  • None


  • None

Service Offer

Select one of the following offers :

  • Collab365 Shared Tenancy
  • Collab365 Dedicated Tenancy
  • Collab365 Supported Tenancy

Service Request

  • None

Service Level

  • Accessible 24/7/365
  • Request fulfilment business hours
  • Available 99.8%