Procurement

Cenitex is a state body, formed under section 14 of the State Owned Enterprises Act 1992 (ABN 56 375 109 796). Cenitex operates under the Victorian Government Purchasing Board (VGPB) supply policy framework, following formal accreditation in June 2017.

This framework assists Victorian public servants (VPS) to develop procurement strategies that deliver more interactive engagement with the market, productivity improvement and value for money. The framework is underpinned by high standards of probity, accountability and flexibility

Procurement activity plan

The procurement team at Cenitex manages all buying activity in alignment with its capability profile, through the assessment of complexity across procurement categories and sub-categories.

To get the best value for money for ourselves and our customers, Cenitex leverages economies of scale, as well as a strategic governance framework that includes category plans, supplier management plans, annual budget allocations and Cenitex business and strategic plans.

The Cenitex annual Procurement Activity Plan is prepared as per the Victorian Government Purchasing Board’s policy framework to aid and inform our suppliers. By helping suppliers prepare for forward demand, they can participate in market engagements more effectively, resulting in healthy, competitive markets that contribute to delivering value for money.

Supplier market opportunities

This table represents Cenitex’s Procurement Activity Plan for the period 1 July 2026 to 30 June 2027. The plan will be reviewed annually and updated as required.

	Procurement name & description	Estimated contract duration	Market approach (method)	Market approach (time frame)	Nature of expenditure
1	IaaS & DPaaS Panel	5 years	SPC (Selective)	Q1	ICT infrastructure
2	Laptop devices	One off purchase	SPC (Selective)	Q1	Hardware
3	Board reporting solution	1 + 1 years	SPC (Selective)	Q2	Software
4	End User Computing (EUC) Device as a Service (Daas)	2 years	SPC (Selective)	Q2	Hardware
5	Tape Storage Backup Services	3 years	SPC (Selective)	Q2	Support services
6	Cenitex Price Benchmarking	2 years	SPC (Selective)	Q2	Professional services
7	Research and advisory subscription services	1 + 1 years	SPC (Selective)	Q2	Professional services
8	Trade Maintenance Services	3 years	RFQ (Selective)	Q2	Support services
9	Penetration testing & cyber security services panel	3 years	SPC (Selective)	Q2	Professional services
10	IT Hardware Destruction and Disposal Services	1 + 1 + 1 years	SPC (Selective)	Q3	Support services
11	HSM Support Services	1 + 1 years	SPC (Selective)	Q3	Support services
12	Imperva Licenses and Services	1 + 1 years	SPC (Selective)	Q3	Software
13	Internal Audit Services	1 + 1 + 1 years	SPC (Selective)	Q3	Professional services

Disclaimer
The Cenitex 2026-27 annual procurement plan is current as at 18 September 2025.

All queries related to the annual procurement plan should be directed to Cameron Male at cameron.male@cenitex.vic.gov.au.

All Cenitex planned procurements are subject to revision or cancellation. The information in the annual procurement plan is provided for planning purposes only. The annual procurement plan does not represent a solicitation or constitute a request for proposal, nor is it a commitment by Cenitex to purchase the described goods or services. Cenitex will manage unsolicited bids in accordance with its procurement framework policies and procedures.

Unsolicited proposals

Cenitex may be approached by the market with an unsolicited proposal. This is an approach by a person or business with an offer for Cenitex outside of any formal approach to the market by Cenitex for the supply of specific goods or services. Unsolicited proposals will be forwarded to the Chief Procurement Officer. The proposal will be registered and forwarded to the relevant business unit(s) for assessment.

Complaints management

The Cenitex complaints management framework underpins the organisation’s commitment to fair dealing and probity, and gives suppliers surety that there is a mechanism in place to raise concerns about a particular procurement activity.

Complaints will be handled in a consistent, fair and transparent manner.

Any supplier concerns related to the invitation document or the invitation process must be submitted to the procurement activity contact via email immediately upon the cause of the complaint arising or becoming known to the complainant. Any complaint about the procurement team or process must be submitted via email to the Chief Procurement Officer setting out:
- the basis for the complaint, specifying the issues involved;
- how the subject of the complaint and the specific issues affect the person or organisation making the complaint;
- any relevant background information; and
- the outcome desired by the person or organisation making the complaint.
Complaint acknowledgements will be communicated via email to the organisations nominated point of contact.
The Chief Procurement Officer and Legal Counsel will register and acknowledge receipt of the complaint within five working days of receiving the written complaint. The acknowledgement will indicate, as a minimum:
- Cenitex contact person;
- process to be taken by Cenitex to investigate the complaint; and
- approximate timeframe to address the matter.
Cenitex will address the complaint within 20 working days and the complainant informed of the findings and whether Cenitex intends to take any further action. There may be an extension to this timeframe if additional information or external advice is required, and the complainant informed of the extension.
Potential outcomes of the complaints process will depend on the determination of the complaint (eg. founded or unfounded) and the severity of the risk and/or issues. The Chief Procurement Officer and Legal Counsel will determine the course of action required to resolve the matter and prevent future occurrences. More information on the process and timelines can be found in the VGPB complaints management guide(opens in a new window).
Complaint findings will be communicated via email to the organisations nominated point of contact.
The nature of the complaint, the findings and the actions taken by Cenitex to resolve the complaint will be recorded in Cenitex’s ‘Complaints Register’ and disclose details in its annual report.
Once informed of the findings, the complainant can choose to accept the findings or pursue the matter further.
If the complaint is not resolved to the satisfaction of the complainant, the complaint can be escalated to the Victorian Governance Purchasing Board (VGPB). This must be done within five working days from the complainant receiving the findings from Cenitex. Escalations should be addressed to the Chair of the VGPB at the Department of Treasury and Finance.
Escalations can be submitted via email to vgpb@dtf.vic.gov.au
Other relevant bodies to escalate a complaint to include The Office of Small Business Commissioner, and Office of the Ombudsman.

More information

For more information about VGPB frameworks, please visit Buying for Victoria.

Updated 27 October 2026