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Service MAnagement

Business Application Support

Cenitex application support services offer access to the extensive skills and expertise of Cenitex professionals for help with implementing and running your business systems.

What’s included

  • IT Service Centre
  • Incident and change management
  • Application sanity checks
  • Defined daily checks for defined aspects of the application
  • Scheduled batch activities
  • Application migration from Development systems into UAT, then Production
  • Application incident triage
  • Operation of applications that rely on database management systems


  • Virtual Server
  • Solaris LDOM
  • Physical Server
  • VicCloud
  • Application Platform
  • Dedicated Database
  • Shared Database



Service Offer

Application Support services are defined as part of your hosting arrangements and are offered on an annual allocation.

Business Application Support Offering (POA)

Service Level

  • Accessible 24/7/365
  • Request fulfilment business hours
  • Available 99.8%