Desktop Device Management
Desktop Device Management provides a standard desktop environment, software licensing and support. Customers can access corporate applications and office productivity software.
The operating environment complies with Whole of Victorian Government standards for Information and Communications Technology.
The Standard Operating System comes as a standard 32-bit version which is suitable for over 95% of usual business use. Occasionally there are special business reasons why the 64-bit version of the software may be needed. This upgrade option allows customers to upgrade the productivity applications installed on one or more nominated managed PCs or managed Notebooks to the 64-bit versions.
What’s Included
- The standard operating environment, consisting of the operating system and core supporting applications and tools, such as Java Runtime, PDF creation tools, Viewers for Visio and the desktop productivity suite.
- Regular operating system vulnerability patching and Microsoft ‘hot fixes’ as required.
- Facility for the encryption of external storage devices through the native operating system or ‘on the fly’ third-party tools.
- Internal corporate network self-service Video Conferencing capability
Prerequisite
- GO Desktop
- GO Desktop DFFH/DoH
- GO Desktop Non-Tenant
Service Offer
- Offered on an annual subscription per device (PC or Notebook that connects to the internal corporate network).
Add-On
- None
Service Request
- A once-off request to establish or modify a service.
Service Level
- Accessible 24/7/365
- Request fulfilment business hours
- Available 99.8%